- Kindle Fire: Should You or Shouldn’t You?
- It’s Not About the Desk
- The Epicenter of Your Project: The Customer
- A Funny Thing Happened on the Way to the Forum
- Four Steps to Video Success on the Web
- Does Search Engine Optimization Really Matter?
- Familiar Packaging Design Impacts Customer Experience
- Ice Tea Anyone?
- Brand and Expectation
- What Type of Innovation Does Your Organization Need Now?
- Wondering how #accessible your web site is? Find 25 FREE #Accessibility tools to test your site ->… twitter.com/i/web/status/1… 3 days ago
- RT @CDsopinion: Accessibility is still a huge barrier to many people being able to access websites, let's all do our best to change that.… 5 days ago
- Oh hold with @Marriott for 47 minutes to talk with someone about my #rewards account - automated message said someo… twitter.com/i/web/status/1… 1 week ago
Category Archives: Customer Experience
by Stephanie Hart Let me start off by saying that I’ve only read six books on this Kindle. Well…three, really, but I read them all twice. That counts as six, right? Oh, which ones, you ask? (Even if you didn’t … Continue reading
(Republished from previous blog October 2010) Before anyone had taken the stage, I knew that hearing from leaders like Jim Collins, A.G. Lafley and Jack Welch would certainly make for a memorable experience. Candid, wise and gutsy these lauded management … Continue reading
Video is becoming the new ‘photograph’ on more and more web sites. Being an interaction designer interested in optimizing customer experiences on the web, I’ve been doing some research on video web standards. One stop on my research trail was … Continue reading
I’ve had the pleasure of spending time with James Lambert, owner of JBLConnect talking innovation and technology. A recognized search engine optimization (SEO) guru, he graciously agreed to be a guest blogger and provide some insight on the real value of SEO. by James Lambert When … Continue reading
There’s a customer experience associated with just about everything. What people think and how they feel while they interact with a product, technology or process shapes their customer experience – positive or negative. In this example, George explains how his … Continue reading
En route to what was likely going to be an exciting but long evening, my niece’s high school graduation, we decided to make a quick stop at a Burger King to grab a snack and beverage. Passionate about usability and … Continue reading
As day two of the HSM World Innovation Forum in NYC progressed, I began thinking about how valuable the framework within which I think about innovation has become in filtering elements related to this vast concept. The framework enables me to … Continue reading
I was recently having a conversation with an insurance agency principle who was trying to increase business written with a particular company. He was a bit perplexed because although he encouraged agency Customer Service Representatives(CSRs) to quote with this company … Continue reading