- Kindle Fire: Should You or Shouldn’t You?
- It’s Not About the Desk
- The Epicenter of Your Project: The Customer
- A Funny Thing Happened on the Way to the Forum
- Four Steps to Video Success on the Web
- Does Search Engine Optimization Really Matter?
- Familiar Packaging Design Impacts Customer Experience
- Ice Tea Anyone?
- Brand and Expectation
- What Type of Innovation Does Your Organization Need Now?
- Ship date 1 month from today @mymanuofficial - can hardly wait to get wireless translation earbuds into our hands! @kickstarter #innovation 1 week ago
- Thanks for connecting @postfacto - love your app - it's made retros easy! #Agile #pmi 1 week ago
- Thank you @ATT #CustomerService Reps Angela and Jeannine for delivering a great #CustomerExperience | #CX #ItMatters 1 week ago
Category Archives: Innovation
by Stephanie Hart Let me start off by saying that I’ve only read six books on this Kindle. Well…three, really, but I read them all twice. That counts as six, right? Oh, which ones, you ask? (Even if you didn’t … Continue reading
Video is becoming the new ‘photograph’ on more and more web sites. Being an interaction designer interested in optimizing customer experiences on the web, I’ve been doing some research on video web standards. One stop on my research trail was … Continue reading
There’s a customer experience associated with just about everything. What people think and how they feel while they interact with a product, technology or process shapes their customer experience – positive or negative. In this example, George explains how his … Continue reading
En route to what was likely going to be an exciting but long evening, my niece’s high school graduation, we decided to make a quick stop at a Burger King to grab a snack and beverage. Passionate about usability and … Continue reading
As day two of the HSM World Innovation Forum in NYC progressed, I began thinking about how valuable the framework within which I think about innovation has become in filtering elements related to this vast concept. The framework enables me to … Continue reading
From patent award winners, inventors and entrepreneurs to scientists, venture funders and (really bright) students Invention to Venture(I2V), held at the Davis Center on the University of Vermont campus, was filled with inspiring conversations that satisfied the creative, and sometimes … Continue reading