Category Archives: Persistence

Ice Tea Anyone?

En route to what was likely going to be an exciting but long evening, my niece’s high school graduation, we decided to make a quick stop at a Burger King to grab a snack and beverage. Passionate about usability and … Continue reading

Posted in Accessibility, Brand Expecations, Burger King, Customer Experience, Customer Service, Customer Trust, Delightful, Design for Optimal Experiences, Expectations, Innovation, Listen, Persistence, Trust, Usability | Tagged , , , , , , , | Leave a comment

Secrets to Improving your Sales Successes

During his keynote address at the 2010 HSM World Business Forum in NYC, Jim Collins, author of the best sellers including ‘Good to Great’ commented that every overnight night success is typically about 20 years in the making.  Wow, that’s … Continue reading

Posted in Achieve Success, Closing the Sale, Cold calling, Customer Trust, Deliver, Expectations, Jim Collins, Listen, Persistence, Psychology of the Sale, Recommend, Referrals, Start-Ups, Trust, Visualize Success, World Business Forum | Tagged , , , , , , , , , , , , | Leave a comment