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Category Archives: Recommend
During his keynote address at the 2010 HSM World Business Forum in NYC, Jim Collins, author of the best sellers including ‘Good to Great’ commented that every overnight night success is typically about 20 years in the making. Wow, that’s … Continue reading
I was recently having a conversation with an insurance agency principle who was trying to increase business written with a particular company. He was a bit perplexed because although he encouraged agency Customer Service Representatives(CSRs) to quote with this company … Continue reading
Often companies realize a software application or web site they’ve developed for their customers’ is not what their customers would have designed for themselves. In many cases this realization occurs after going to production. As a result, customers are left … Continue reading