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Tag Archives: Clay Christensen
What Type of Innovation Does Your Organization Need Now?
As day two of the HSM World Innovation Forum in NYC progressed, I began thinking about how valuable the framework within which I think about innovation has become in filtering elements related to this vast concept. The framework enables me to … Continue reading
Posted in Customer Experience, Customer Service, Customer Trust, Delightful, Design for Optimal Experiences, Entrepreneur, Innovation, Inventors, Start up, Strategy, Trust, World Innovation Forum
Tagged Clay Christensen, Customer Experience, Innovate, Optimal Customer Experience, Tony Hsieh, World Innovation Forum, Zappos
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